81bd's Privacy Policy — Your Information Is Fully Protected
A complete overview of how your personal information is collected, used, and kept safe on the 81bd platform.
Why does this Policy matter?
81bd is a safe and trusted online casino and sports betting platform built for Bangladeshi players. We believe that protecting the privacy of every member's personal information is one of our highest responsibilities. This Privacy Policy ("Policy") explains how 81bd collects your personal information, how it is used, and how it may be shared with third parties.
By using our website or registering an account, you are considered to have agreed to the terms set out in this Policy. We ask that you read this Policy carefully. If you have any questions, you are welcome to contact our support team directly.
Important: 81bd will never ask for your password, full bank account number, or mobile banking PIN via email or chat. If you receive any such request, please notify our support team immediately.
What types of information are collected?
81bd may collect your information in various situations and through various means. A detailed breakdown of that information is provided below.
Registration & Account Information
When you create an account on 81bd, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID (NID) or passport details (for identity verification)
- Username and secure password (stored in hashed form)
Transaction & Financial Information
To process your deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account numbers (full numbers are not stored)
- Partial bank account details (for transaction reference purposes)
- Deposit and withdrawal amounts and dates
- Transaction history and reference numbers
Usage Information & Technical Data
To improve your experience on the site, we automatically collect certain technical information:
- IP address and device type
- Browser type and operating system
- Pages visited and click activity
- Session duration and login times
- Information collected through cookies and similar tracking technologies
Communication & Support Information
When you contact us, we collect:
- Live chat conversation history
- Email correspondence content
- Details of complaints or requests
- Support ticket reference numbers and status
How is your information used?
81bd uses your collected information for the purposes listed below. We do not use any information unnecessarily or beyond the purposes stated here.
Account Management
Your information is used to create, verify, secure, and manage your account. This includes completing the identity verification process and preventing fraudulent accounts.
Transaction Processing
Your financial information is used to process your deposit and withdrawal requests, ensure the security of financial transactions, and detect fraudulent activity.
Customer Support
Your contact information and support history are used to resolve your issues, answer your questions, and provide around-the-clock (24/7) support.
Security & Fraud Prevention
Technical data is used to protect your account from unauthorized access, detect suspicious activity, and maintain the overall security of the platform.
Service Improvement
Usage data is analyzed to improve the functionality and user experience of our platform, add new features, and raise overall service standards.
Responsible Gambling
Playing patterns are monitored to identify problem gambling and to comply with responsible gambling guidelines. The use of data for this purpose is done solely for your protection.
Cookies & Tracking Technologies
Cookies are small text files stored on your device. 81bd uses cookies to improve your experience on the website and to ensure the proper functioning of its services.
3.1 — Types of cookies we use
- Essential Cookies: These are necessary to maintain login sessions and ensure security. The site cannot function properly without these cookies.
- Performance Cookies: These cookies are used to analyze which pages of the site are used most and where issues are occurring.
- Functionality Cookies: These cookies are used to remember your preferences and settings, making your experience more convenient.
3.2 — Cookie controls
You can accept or reject cookies by changing your browser settings. Keep in mind, however, that disabling certain essential cookies may cause parts of the site to stop working correctly. Detailed guidance on managing cookies is available in most modern browsers (Chrome, Firefox, Edge).
Who is your information shared with?
81bd does not sell your personal information to any third party. However, limited information may be shared with trusted partners in certain specific situations.
Payment Providers
Limited financial information is shared with payment services such as bKash, Nagad, Rocket, and bank transfers to complete transactions. These organizations handle information according to their own privacy policies.
Technology Service Providers
The minimum necessary information is shared with trusted technology partners for site operations, hosting, and security services. These partners may only use the information for the specified service.
Legal Obligations
We may be legally required to disclose certain information due to a court order, a lawful request from a government authority, or other legal obligations. In such cases, we will only provide the minimum information required.
Fraud Prevention Agencies
Necessary data may be exchanged with verified fraud prevention agencies to prevent fraudulent activity and ensure the safety of all members on the platform.
Data Security Measures
81bd uses industry-standard technologies and practices to keep your personal information secure. Our security measures are regularly reviewed and improved.
5.1 — Technical Safeguards
- SSL Encryption: All data between your browser and our servers on our site is protected by SSL (Secure Socket Layer) encryption.
- Data Encryption: Sensitive information (such as passwords) is stored in encrypted or hashed form — no staff member can view it directly.
- Firewall & Intrusion Detection: Our systems are continuously monitored, and unauthorized access attempts are detected and blocked immediately.
- Regular Security Audits: Regular audits and penetration testing are conducted to identify security vulnerabilities in our platform.
5.2 — Your responsibilities
Alongside our technical safeguards, your own vigilance is equally important. We ask that you:
- Do not share your account password with anyone
- Use a strong and unique password
- Avoid logging in on public Wi-Fi networks
- Let us know immediately if you notice anything suspicious in your account
- Always log out after use, especially on shared devices
Your Rights
As a member of 81bd, you have several important rights regarding your personal information. We respect these rights and are committed to upholding them effectively.
Right to Access
You have the right to know what information we hold on your account. Upon request, we will provide you with a copy of your stored information.
Right to Rectification
If the information on your account is incorrect or incomplete, you have the right to have it corrected. You can make this request through our support team.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, legal obligations and certain security records may need to be retained for a specified period.
Right to Object to Processing
You have the right to object to certain processing activities involving your information. However, it may not be possible to stop processing that is necessary for the service.
Right to Data Portability
If you wish to have your information transferred to another service, you may request your data in a specific format.
Right to Withdraw Consent
Where the processing of your information relies on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out prior to withdrawal.
To exercise any of these rights, please contact us via live chat (active 24/7) or email ([email protected]). We will respond to your request within a reasonable time.
Data Retention Period
81bd does not store your information indefinitely. Different types of information are retained for different periods, depending primarily on legal obligations and business requirements.
- Account Information: Retained for as long as the account is active and for a specified period after closure, in accordance with legal requirements.
- Financial Transaction Records: Retained for a defined period to meet legal obligations.
- Support Conversations: Retained while the account is active and for a limited period after closure.
- Technical Logs: Retained for the period necessary for security analysis.
Once the specified retention period has passed, information is securely deleted or anonymized in a way that can no longer be linked to any individual.
Protection of Minors
81bd strictly provides services to individuals aged 21 or older only. We do not knowingly collect any information from individuals under the age of 21.
If it comes to our attention that a person under the age of 21 has created an account, that account will be closed immediately and all associated information will be deleted. If guardians have concerns, please contact us at [email protected].
Policy Changes & Updates
81bd reserves the right to modify or update this privacy policy from time to time. In the event of changes, we will take the following steps:
- The updated policy will be published on this page with the date of the update noted
- For significant changes, a notification will be sent to your registered email address
- Continued use of the site after any changes will be considered acceptance of the new policy
We recommend that you visit this page regularly to stay informed about the latest privacy policy. If you have any questions about a change, please let our support team know.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to get in touch with us. 81bd's support team is available seven days a week, 24 hours a day, ready to serve you.
Live Chat: Active 24/7 — for instant help at any time
Email: [email protected]
Language Support: Bengali & English
We are committed to responding to each of your requests and complaints within a reasonable time. Your privacy is our highest priority and we are always here for you.